Zoom Video Communications (ZVC) has recently obtained a telecom license that allows them to provide telephone services to enterprise customers in India. Currently, the US-based company offers voice and video conference services through its website and app.
The Unified License with Access – pan India, NLD National Long Distance, and ILD – International Long Distance has been granted to ZVC India, the parent company of Zoom Video Communications, Inc, by the Department of Telecommunications (DoT), Government of India.
Moreover, Cisco’s Indian subsidiary, WebEx India, was granted a telecom license last year, which enabled them to deliver national and international telecom connectivity targeted towards businesses in the country.
What does this development mean for businesses?
With these licenses, Zoom will be able to offer its cloud-based private branch exchange (PBX) service, known as ‘Zoom Phone,’ to multinational corporations (MNCs) and businesses operating in India. The PBX system serves as a local telephone exchange, facilitating conference call management for businesses.
An overview of Zoom Phone:
Zoom Phone is a global cloud PBX application service designed to provide MNCs and Indian businesses with a single communication platform for their global workforce. It offers various features like intelligent call routing, auto attendants, interactive voice response, shared line appearance, call queuing, call analytics, voicemail, recordings and transcriptions, as well as a desktop/mobile app experience that is optimized for business users.
Sameer Raje, ZVC’s general manager and head of India and SAARC Region, mentioned that with Zoom Phone, businesses and MNCs in India can support flexible work environments, promote collaboration among employees, and enhance the customer experience.
In the upcoming months, Zoom aims to collaborate with regulators and partners to offer telecommunications services bundled with its Zoom Phone PBX service.
Raje further added that this milestone emphasizes Zoom’s ongoing commitment to the Indian market, which they consider to be a strategic growth market. They intend to bring new and innovative collaboration solutions to users in India.
The company also shared that Zoom Phone has experienced significant growth, exceeding 5.5 million seats in the fourth quarter of fiscal year 2023. They achieved more than 100% year-on-year growth globally in the same fiscal year.